Refund Policy
Last Updated: January 10, 2026
At Vitastone, we stand behind the quality and craftsmanship of every bracelet we create. If your order arrives damaged, defective, or there's an issue with delivery, we'll make it right.
30-Day Quality Guarantee
We proudly offer a 30-Day Return & Refund Guarantee for defective, damaged, or incorrectly delivered products.
If there's a problem with your order, simply contact us within 30 days of the confirmed delivery date, and our support team will assist you.
Eligible Return Reasons
Returns and refunds are accepted for the following situations:
- Defective or damaged product upon arrival
- Broken bracelet or loose/missing beads caused by manufacturing defects
- Incorrect item received
- Lost, missing, or undelivered package
Please Note:
We do not accept returns for:
- Change of mind
- Personal preference
- Incorrect size selection
- Buyer's remorse
As our bracelets are personal accessories worn directly on the skin, these situations are not eligible for return unless the product has a manufacturing defect or shipping issue.
Return Requirements
To qualify for a return, your item must:
- Be reported within 30 days of delivery
- Include your order number
- Be returned in its original packaging whenever possible
Normal daily wear will not affect your eligibility if your claim relates to a manufacturing defect.
How to Start a Return
To begin your return request, please contact us at:
Include the following information:
- Order Number
- Clear photos of the issue
- Brief description of the problem
Once approved, we'll provide:
- Return instructions
- A prepaid return shipping label (where applicable)
Please do not send any item back without receiving approval from our support team first.
Damaged Items & Delivery Problems
Please inspect your order as soon as it arrives.
Contact us immediately if:
- Your bracelet arrives damaged
- Your bracelet breaks during normal use within the guarantee period
- Beads become loose due to a manufacturing defect
- Your package is lost or marked delivered but not received
Depending on the situation, we'll gladly offer either:
- A free replacement
- A full refund
The choice is yours.
Non-Returnable Items
We cannot accept returns for:
- Products returned due to personal preference
- Gift Cards
- Returns requested after the 30-day guarantee period
- Damage caused by misuse, accidents, or unauthorized modifications
If you're unsure whether your order qualifies, please contact our support team before returning anything.
Refund Processing
After receiving and inspecting your returned item, we'll notify you of the outcome.
Approved refunds are:
- Processed within 5–7 business days
- Issued to your original payment method
- Subject to no restocking fees
Please note that your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Our Commitment
Every Vitastone bracelet undergoes careful quality inspection before shipment.
If your bracelet arrives with a manufacturing defect, develops a quality issue within the first 30 days, or your order experiences a verified shipping problem, we'll make it right.
That's our promise.
Contact Us
If more than 15 business days have passed since we approved your return, please contact us at support@vitaspinehealth.com
Business Information
VitaStone
Address: 1721 Pleasant St, Des Moines, IA 50314, United States
Email: support@vitaspinehealth.com
Business Days: Mon-Fri, 9:00 am to 5:00 pm