Shipping policy
Shipping Policy
Thank you for shopping with us at VitaSpine. We are committed to delivering your order in a timely and reliable manner.
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
Please note that orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you via email if there are any significant delays.
Shipping Time
Once your order has been processed, the estimated delivery time is 7–10 business days depending on your location.
Please keep in mind:
- Shipping times are estimates and may vary due to external factors such as customs delays, weather conditions, or carrier issues.
- Delivery to remote areas may take longer.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Tracking information may take 1–3 days to update in the carrier’s system.
Incorrect Address Disclaimer
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your package is delayed beyond the estimated timeframe or appears to be lost, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, feel free to reach out to our support team at any time.